What’s so interesting about having a baby is how much help you have in the first few hours. Nurses are everywhere tending to your every need. Your family comes to visit giving you time to breathe while they love on the new baby. Everyone is attentive and helpful. And then 24-48 hours later, you go home. […]
Studies have shown that 80 percent of car seats have critical errors. But, what if a car seat installed itself perfectly, every time?
This recent article by Reid Carpenter on uncovering the authentic informal leaders reminds us again that in a post industrial economy, the powerbrokers are less likely to be identified by their C-Level formal titles, and more likely to be identified through word of mouth. New emerging organisational forms like Holocracies and Business Networks will live […]
Originally published on Carpool. This is the first of a series, coauthored by Laurence Lock Lee of Swoop Analytics and Chris Slemp of Carpool Agency, in which we will explain how you can use rich, people-focused data to enhance communication, increase collaboration, and develop a more efficient and productive workforce. It’s safe to say that […]
In 1994, Amazon set out to change the world. Its initial public offering three years later valued the company at just $461 million. Today it’s worth $360 billion, a gain of roughly 50,375%. Is it possible, though, that the company is just getting started? That’s the surprise prognosis of Scott Galloway, a New York University […]
We published a Temkin Group report, State of Voice of the Customer Programs, 2016. This is the sixth year that we’ve benchmarked the competency & maturity of voice of the customer programs within large organization. Here’s the executive summary: For the sixth straight year, Temkin Group has benchmarked the competency and maturity levels of voice of the customer […]
A McKinsey survey reveals how—and how much—customer analytics can improve profits and growth.Corporations across the world and industry sectors are increasingly approaching their businesses from a customer-centric perspective, amassing vast quantities of customer intelligence in the process. But harnessing this data deluge is a huge challenge.Even after drawing on sophisticated software systems to portion Big […]
In early 2016 I had the chance to attend the Creative Marketing Conference (CMC) hosted by the John Molson Marketing Association (JMMA). The conference included speakers, workshops, a unique case competition and unlimited networking opportunities that all came together to make this a first class gathering of creative marketing minds. Among the numerous points I […]