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May 12, 2013

The efficient customer service at Bodos

by lrb7an

As my last blog entry, I wanted to write about one of my favorite restaurants in Charlottesville: Bodos.  My love of bagels aside, this restaurant stands out to me because of its amazing efficiency.  A cashier quickly takes your order and hands you a receipt with a number.  Then employees prepare your order, place your bagel on either a plate or in a bag (for here or to-go), and finally, call out your number.  But this entire process is complete within five minutes.  And with incredible precision-I have always gotten exactly what I ordered.

The store layout is definitely a key reason for its good customer service.  There is a clearly designated area to wait in line, a cashier will say next once he or she is ready for the next person, and most importantly there is a long counter where employees can place bagels for customers to pick up.  Just like the layout of Apple stores, Bodos was designed strategically with plenty of space for customers and nice touches, like a bagel-shaped door handle.  I will certainly miss my favorite in and out lunch place next year.

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