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May 8, 2013


by leahwang

A few months ago, I had another bad customer service experience with the telecommunications company we all hate–Comcast. Its terrible customer service, bad quality, and price changes really turn customers off. If not for the fact that they are one of two companies in the area, they would have gone of business a long time ago. But that’s probably why they are still getting away with providing such terrible service. For most of the United States, Comcast remains one out of two or three competitors in an industry that is known for bad customer service. Since the competition is doing as bad as they are, why would they bother changing? So they think, but I believe one of these days another company with better customer service will come in take over the market. Companies like CenturyLink, which as similar customer service problems, should also watch out. As our country moves more toward a mobile world and technology becomes ever cheaper, companies like Comcast and CenturyLink who have been surviving due to location and lack of competition will find themselves in trouble.

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