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May 2, 2013

FedEx saves the day

by mpn3q

As everyone’s favorite time of year gets started, playoff hockey, I wanted to share a feel good story that happened earlier in the season.

My Pittsburgh Penguins traded for aging former super star Jarome Iginla on March 28 of this year, by March 30th he was on the ice playing for his new team vying for a first place slot. He just needed ‘an assist’ to help get him there. The hours in between the trade and his first game he had baggage and flight issues that looked like was going to derail his debut. With no equipment, skate, or stick (or even an extra pair of clothes) it looked like Iginla would have to wait until the following day to suit up with his new teammates, but  FedEx stepped in to score the game winner.

FedEx was able to track down his baggage and get it to him, hand delivered safely allowing him to play that night.  Despite their exceptional service, FedEx modestly maintains their humble positioning stating, “FedEx is built on the foundation of going above and beyond for our customers, and our people are at the core of making each experience outstanding as this one,”

A great story and great PR for a company doing the right thing and focusing on the people (even if he is a world renowned multi-millionaire). To read more about it check out:

http://penguins.nhl.com/club/news.htm?id=666021&navid=DL%7CPIT%7Chome

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