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March 30, 2013

Experience with Comcast customer service

by krm7p

So, when I signed up for cable earlier in the year, Comcast was running a promotion for 6 months of free Showtime.  This seemed like a no-brainer but after 6 months I came to realize that I never really watched Showtime and so, now that they’ve started charging me for it, I wanted to cancel it.  Given the recent amount of work we’ve had and the dread of dealing with cable company customer service, I put off calling Comcast for a week or two, but finally did it today.  I have to say that I was pleasantly surprised.  I was expecting them to try to negotiate with me about reasons why I shouldn’t get rid of Showtime or try to sell me some other addition to the service that I don’t need. However, when I told the woman on the other end of the phone that I wanted to remove Comcast from my subscription, she did it within a matter of seconds, asked me if there was anything else she could help me with and told me to have a nice day.  It seems silly that I should be pleasantly surprised about how easy this process was, but I had very low expectations going into the phone call. 

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