Experience with Comcast customer service
So, when I signed up for cable earlier in the year, Comcast was running a promotion for 6 months of free Showtime. This seemed like a no-brainer but after 6 months I came to realize that I never really watched Showtime and so, now that they’ve started charging me for it, I wanted to cancel it. Given the recent amount of work we’ve had and the dread of dealing with cable company customer service, I put off calling Comcast for a week or two, but finally did it today. I have to say that I was pleasantly surprised. I was expecting them to try to negotiate with me about reasons why I shouldn’t get rid of Showtime or try to sell me some other addition to the service that I don’t need. However, when I told the woman on the other end of the phone that I wanted to remove Comcast from my subscription, she did it within a matter of seconds, asked me if there was anything else she could help me with and told me to have a nice day. It seems silly that I should be pleasantly surprised about how easy this process was, but I had very low expectations going into the phone call.