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March 18, 2013

9 retailers with the worst customer service

by Shao

The customer satisfaction level is at all-time high now for retailers. However, there is still some retailers that are lagging behind the average level. (Surprisingly Walmart is the worst of all)

American Customer Satisfaction Index (ACSI) has just listed 9 worst retailers in terms of customer service. More information on customer-service ratings came from the MSN Money/JZ analytics 2012 Customer Service Survey.

Another important fact is that customer satisfaction level with online retailers are much higher than with traditional retailers.

Click the link to check which 9 retailers are busted.

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