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March 4, 2013

Home Depot catching up to Lowe’s with great customer service

by KalikaNowlakha

Home Depot has come up during the past few class periods so I thought I’d finally write a post about my experience with customer service at Home Depot.

Over the summer, I got in a fender bender on I-95 on my way to the University of Delaware. I wasn’t able to get my car fixed while I was there so I had to drive back to Virginia with my hood bent upwards and badly dented. I went to a Home Depot before beginning my drive back to get some bungee cords to strap my hood down to make sure it wouldn’t fly up while I was driving. I asked an employee where the bungee cords were located. He walked me to the aisle, showed me the selection and recommended which ones I should buy to solve my problem. Then, he even walked out to my car with me, took out the bungee cords and strapped my hood down for me. I would have had no idea what to do, but the employee got on the ground under my car to figure out where to connect the bungee cords and literally did everything for me. I was really impressed and grateful for that service! 

Apparently now, Home Depot’s customer service and better pricing are helping steal market share from Lowe’s, according to the following article: http://www.foxbusiness.com/news/2013/02/26/strong-sales-help-home-depot-outshine-lowe/

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