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January 22, 2013

by HoosOnBrand


I spent the better part of my weekend painting, so I’m currently hurting. All over. After countless times up and down the ladder across 2 days, my muscles have rebelled, filled with lactic acid, and done their best to encourage me to hire out the job next time.

Yet, I have a good customer service story to share from the weekend. Lowe’s exceeded my expectations in a couple of ways.

First, we came in on a Saturday at noon to buy paint. I know better, but that’s just the way it worked out this time. I was able to gather all other painting supplies and select a ladder while my wife waited for our turn to order paint.

It was also nice to have some help in the tools section while shopping for a ladder. I was looking at another step ladder at 10 feet to reach the 12 foot…

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