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January 17, 2013

by HoosOnBrand

Blanchard LeaderChat

Pop QuizHere’s a little game for you. Finish the following phases:

  • “Do unto others as you would have _____ ___ _____ ____.” (Yes, the Golden Rule)
  • “Beauty is in the eyes of ____ _________.”
  • “If it were me, this is what __ ______ ___.”

I trust you were able to complete these very common sayings.  While well meaning and mostly true, these are not just sayings, they are mindsets. They are beliefs that determine behavior and how we act toward other people. This is all fine except when it comes to service.

Find your focus

In my last blog, I said that service was all about you:  your willingness to serve, your decision to serve, your instinct to serve. But what you do—your actual behavior and how you approach a situation—has to be about the customer, if you are genuinely interested in wanting your customer to feel…

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