Skip to content

January 16, 2013

by HoosOnBrand

MDH Mark D Hogan

Superior customer service is one of the things that makes Nordstrom one of the top retailers in the United States. In the 2011 American Customer Satisfaction, Nordstrom was ranked as the number one department store in the country. Every company you talk to would like to be the Nordstrom of their industry.


Nordstrom has a one page employee handbook that reads somethings like this: Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. Nordstrom Rule#1: Use your best judgment in all situations. There will be no additional rules. Please feel free to ask to your department manager, store manager or division general manager any question at any time.

Many people have great stories of their experiences with associates at a Nordstrom store. The following story is legendary. An unhappy owner of…

View original post 98 more words

Read more from Uncategorized

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Note: HTML is allowed. Your email address will never be published.

Subscribe to comments

Market Insights in Morocco & Ghana

A Global Commerce Immersion

Customer Analytics & Brand Strategy

Creativity is thinking up new things. Innovation is doing new things--Theodore Levitt

%d bloggers like this: